Privacy Policy

At B&D Integrated Health East, your privacy matters to us. We are committed to protecting the personal information and health-related information you share with us when using our website, contacting our team, requesting an appointment, or receiving behavioral health services.

This Privacy Policy explains how we collect, use, protect, and share information through our website and related communication channels.

1. Information We May Collect

We may collect information you choose to provide when you contact us, schedule an appointment, complete a form, or communicate with our team.

This may include:

Your name
Phone number
Email address
Mailing address
Preferred service location
Appointment request details
Information related to the services you are seeking
Insurance or referral information, when applicable
Messages submitted through website forms
Any other information you voluntarily provide

We may also collect basic website usage information, such as pages visited, browser type, device type, and general website activity.

2. How We Use Your Information

We use the information we collect to:

Respond to your questions or appointment requests
Contact you about services, scheduling, or follow-up needs
Provide behavioral health service information
Support intake, referral, and care coordination
Improve website performance and user experience
Maintain internal records
Comply with legal, regulatory, and healthcare requirements
Protect the safety of clients, staff, and the community

We only use your information for appropriate business, healthcare, and service-related purposes.

3. Protected Health Information

As a behavioral health provider, some information you share with us may be considered protected health information.

Protected health information may be used or disclosed when needed for treatment, payment, healthcare operations, legal requirements, safety concerns, or other purposes allowed by applicable law.

This website Privacy Policy does not replace any official Notice of Privacy Practices that may apply to clients receiving healthcare services from B&D Integrated Health East.

4. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary and appropriate, including with:

Authorized staff members
Healthcare providers involved in your care
Insurance or billing-related organizations, when applicable
Referral partners or care coordination contacts
Technology and website service providers
Legal, regulatory, or government authorities when required
Emergency or safety professionals if there is a serious risk of harm

We limit shared information to what is reasonably necessary for the intended purpose.

5. Website Forms and Online Communication

Our website may include contact forms, appointment request forms, newsletter forms, or other communication tools.

Please do not submit urgent medical, mental health crisis, or highly sensitive information through general website forms. Website forms are intended for general communication and appointment-related inquiries.

Submitting a form does not create a provider-client relationship until services are confirmed through the proper intake and appointment process.

6. Emails, Phone Calls, and Text Messages

If you provide your contact information, we may contact you by phone, email, or text message regarding your inquiry, appointment request, services, or administrative needs.

Standard message and data rates may apply for text communication. You may request to stop receiving non-essential communications at any time.

7. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand how visitors use the website, improve page performance, and enhance the overall user experience.

Cookies may collect non-personal information such as browser type, device type, visited pages, and general website activity.

You may disable cookies through your browser settings, but some website features may not function properly.

8. Children and Teen Services

B&D Integrated Health East provides support for adults, children, teens, and families.

When services involve minors, information may be collected from parents, guardians, caregivers, referral sources, or legally authorized representatives. Privacy rights related to minors may vary depending on applicable healthcare laws, consent rules, and service requirements.

9. Data Security

We take reasonable steps to protect personal and health-related information from unauthorized access, misuse, loss, or disclosure.

However, no website, email system, or online transmission method can be guaranteed to be completely secure. We encourage users to avoid sending urgent or highly sensitive information through public website forms.

10. Third-Party Links

Our website may include links to third-party websites, maps, social media platforms, or external resources.

B&D Integrated Health East is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

11. Accessing or Updating Your Information

You may contact us to request access to certain personal information, ask for corrections, or update your contact details.

Requests related to health records or protected health information may be handled according to applicable healthcare privacy laws and internal procedures.

12. Emergency and Crisis Situations

Our website is not intended for emergency communication.

If you or someone you know is in immediate danger, call 911. For mental health crisis support in the United States, you may call or text 988 to reach the Suicide & Crisis Lifeline.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

B&D Integrated Health East
Phone: (919) 751-2119
Locations: Goldsboro, NC and Wilson, NC
Email: eastofficeinfo@bdihseast.com

Who we are

Suggested text: Our website address is: https://bdintegratedhealtheast.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.