Frequently Asked Questions

B&D Integrated Health East FAQ provides helpful answers about services, referrals, appointments, after-hours support, medication refills, and payment options. This page is designed to help individuals, families, and referring providers quickly understand how to access care and support.

Frequently Asked Questions

Where does B&D provide office and community based services?

Office-based services include psychiatric medication management, medical and laboratory services, outpatient individual, family, and group therapy, and Substance Abuse Intensive Outpatient Program (SAIOP).

Community-based services include Peer Support Services (PSS), individual and family therapy, Community Support Team (CST), and Intensive In-Home Services (IIH).

B&D aims to make client care as barrier-free as possible. We offer community-based services including outpatient therapy (OPT), Community Support Team (CST), Intensive In-Home Services (IIH), and Peer Support Services (PSS), which means support can be provided in a way that is convenient and responsive to the needs of individuals and families.

Your treatment team member(s) will coordinate directly with you to create a schedule that works best for you and your family. Depending on your needs and the program in which you are enrolled, team members may meet with you in your home, accompany you to court or medical appointments, and assist with vocational or housing-related needs.

Our office-based services consist of psychiatric medication management, SAIOP, and other supportive clinical services designed to help individuals access the care they need in a supportive and professional setting.

To schedule an initial appointment for any of our services, please call our Goldsboro office at 919-731-2119 or our Wilson office at 252-991-3985 between 8:00 AM and 5:00 PM, Monday through Friday, and ask for the Intake Department.

One of our Intake Coordinators will speak with you to gather the necessary information, schedule a convenient appointment time, and arrange transportation if needed. You may also choose to complete our online referral form.

Please call and ask for one of our Intake Coordinators to make a referral for a patient or family member to receive any of our services at B & D Integrated Health East Services. Basic information including telephone number, address, social security number, date of birth and the Medicaid / Medicare/ Health Choice / private insurance number is helpful. You may also choose to use this online referral form. Faxes may be sent to 919-739-4989. 

In case of urgent after-hours need, the B & D main crisis and nurse line number is 919-750-2593. In a life-threatening crisis, call 911 immediately. 

Call B & D’s main number at 919-731-2119  and ask to speak to a nurse for medication refills. If a nurse is not available due to assisting others, please leave an audible/clear message with the client’s name, date of birth, names of medications, pharmacy information, and a call back number for the client or guardian. Please be aware your medications will not be refilled if you have not seen the prescriber as recommended, or have not submitted required urine or blood samples for laboratory analysis. Please allow 24-48 hours for response to refill requests. Refills are not provided for controlled substances (e.g. stimulant medications for ADHD; short acting anxiety medications commonly referred to as benzos); you must obtain a new prescription during your scheduled appointment for these types of medications.